Supervisors play a vital role inside of an organization. These individuals must be well equipped to manage workloads, diversity and performance, all while motivating employees. Supervisors must build trust and accountability with their employees while finding ways to motivate individual team members. In this certificate program, participants will develop the necessary tools to strategically make decisions and lead employees. Upon completion of the program, participants will earn a certificate and have developed the tools needed to manage, inspire, and engage employees.
Participants will learn techniques and develop skills in:
- Recruitment and conducting interviews
- Team building and motivation
- Determining appropriate corrective action measures
- Conflict management
- Active listening and identifying communication barriers
- Promoting strategies and opportunities that foster diversity
- Effectively manage your time and employees time
The program is designed for those who want to upgrade their skills and increase their effectiveness. This includes new and experienced supervisors in the public, private, or non-profit sectors, as well as manufacturing and service personnel who are working towards advancement.
The program is comprised of 10 seven-hour courses, totaling 70 hours of instruction or 7.0 continuing education units (CEUs). It is recommended that participants complete Role of the Supervisor before taking other courses in the series.