Non-Credit Registration and Refund Policies
Once we receive your completed registration form and fees, your registration is processed and a receipt is mailed to you within three weeks. Your registration is not complete until you have paid your fees. Without complete registration, you are not permitted to remain in class unless approved in advance by the Dean of the College of Continuing Education.
We reserve the right to discontinue, postpone or combine classes, and/or change instructors. However, every effort is made to accommodate your academic needs.
Refunds and Course Transfers
The refund policy is established by the CSU Board of Trustees. If the College of Continuing Education cancels a class, all fees will be refunded automatically if eligible.
Step 1: Notify the College of Continuing Education.
You must notify CCE’s Enrollment Services department, in writing, by email or FAX no less than 24 hours prior to your first class meeting. 24 hour notice does not include weekends or holidays. Email your request to firstname.lastname@example.org or send a FAX to (916) 278-4865.
Step 2: Determine your transfer or refund eligibility.
- If your request is received at least 24 hours before the first class meeting, you may transfer the full amount of your paid fees to another course or receive a full refund, minus a $10 processing fee.
- If your request is received less than 24 hours before the first class meeting, and you meet the eligibility requirements listed below, you may transfer the full amount of your paid fees to another course or receive a partial refund of 65% of your paid fees, minus a $10 processing fee.
Eligibility depends on the number of times the course meets. Some programs may have specific refund policies.
If you are unsure of the number of class meetings, please call (916) 278-4433, ext. 2. No transfers or refunds will be permitted after these deadlines.
|Meetings||Full Refund minus $10||65% Refund Minus $10||No refund|
|9 or more||Prior to first class||Before 3rd class||After 3rd class|
|5-8||Prior to first class||Before 2nd class||After 2nd class|
|4 or fewer||Prior to first class||Not applicable||After 1st class|
Step 3: Submit your request
You should submit your refund request in writing to:
Fax: (916) 278-4865
Walk-In: Napa Hall, 3000 State University Drive
Mail: College of Continuing Education
Attn: Enrollment Services
3000 State University Drive
Sacramento, CA 95819
Transfer and Refund Processing
Once your transfer or written refund request is received and enrollment space is verified, a transfer receipt or refund check will be mailed to you within four to six weeks. If you transfer your paid fees to another course and then request a refund, the conditions for refund eligibility will revert to the class from which you transferred. One transfer per registration is allowed.
Travel study programs have special refund conditions.
Checks require one month for clearance prior to processing refunds.
All refunds will be issued by check, payable to the participant or company payer and requires the participant’s social security number for processing.
The drop deadline for refunds for the EMT program is seven calendar days.