Service Excellence
Workforce Development Professional Certificate Program


This required course in the Workforce Development Professional Certificate Program explores the importance of quality customer service and incorporating human-centered design (HCD) principles in the publicly funded workforce development system. 

Topics will include:

  • the meaning and personal vision of quality customer service
  • the identity of the customers using the workforce system
  • the customer service flow of America’s Job Centers of California (AJCC)
  • the needs of job seekers, employers and partners in order to design and provide quality customer service
  • human-centered design (HCD) principles and applying these principles in the creation of one-stop services

Meet the instructors!

For more information, please visit the Workforce Development Professional web page.